ELECTRONIC STORES
RULES
1. GENERAL PROVISIONS
1.1. These online store rules (hereinafter referred to as the Rules) constitute an agreement between UAB “BRANDAS”, legal entity code 302531629, VAT number LT100005542411, registered office address Drobės g. 29L, LT-45187 Kaunas, Lithuania (hereinafter referred to as the Seller) and you, under which the Seller will provide you with the opportunity to purchase furniture, accessories and other goods (hereinafter referred to as the Goods) or gift vouchers (hereinafter referred to as the Gift Vouchers) offered in the SOFALOVAKĖDĖSTALAS.LT online store (hereinafter referred to as the E-store).
1.2. You can contact the Seller at the following contacts:
Phone: +37067670609
Email: info@brandas.eu
Address: Drobės St. 29L, LT-45187 Kaunas, Lithuania
1.3. You have the right to purchase from the E-store only if you are legally able to enter into a binding contract with the Seller under applicable law, and only if you comply with these Terms and Conditions and applicable laws. If you are under 18 years of age, you may purchase from the E-store only with the consent of your parents or other legal representatives. By placing an order, you confirm that you are 18 years of age or older or have the consent of your parents or other legal representatives.
2. PURCHASE IN THE E-STORE
2.1. When you visit the E-store and select Products, a shopping cart is created based on this selection.
2.2. After creating a shopping cart, you must enter the requested data. Make sure that the data provided is correct and the ordered Products meet your wishes. You have the opportunity to correct any errors, if any, before confirming the order. The data you provide is processed for the purposes and in the manner specified in the Privacy Policy .
2.3. You agree that by placing an order in the E-store, you undertake to pay the price for the Goods specified in the order. The price of the Goods specified in the E-store and in the order includes value added tax (VAT) and all other taxes, however, if you choose delivery of the Goods, the price does not include the fee for delivery of the Goods, which you will have to pay additionally (unless otherwise specified in the E-store). When announcing promotions, exceptions and additional conditions may apply. Prices in the E-store and in the order are indicated in Euros.
2.4. When the selected Product is in the Seller's warehouse, you must pay 100% of the Product price when ordering it. If the Product is not in the Seller's warehouse, the required advance payment amount is from 50% of the final Product price.
2.5. If, after you select a Product in the E-store, you are only given the option to order the Product, and not to add it to the cart, the price indicated in the E-store may change, depending on the order details you have selected. In such a case, after you place your order, a representative of the Seller will contact you, agree on the order details, terms and provide final information about the ordered Products and the final price of the Products.
2.6. You can pay for the Goods by bank transfer, credit card, using Inbank leasing services in installments or other methods specified in the E-store. If you choose to pay by Inbank leasing, you will be redirected to the e.mokilizingas.lt system, which will help you conclude a consumer credit agreement between you and Inbank, and the Seller will not participate in this process.
2.7. After you confirm the order, the Seller receives all information about it. The order is considered to be placed from the moment it is received by the Seller, and in the case provided for in clause 2.4 of these Rules - from the moment the Seller provides you with final information about the ordered Goods. At the same time, in such a case, it is considered that a contract has been concluded between you and the Seller. However, the Seller is obliged to perform such a contract only from the moment the Seller receives confirmation from the payment service provider about the payment of the price of the Goods or the advance payment (depending on the situation).
2.8. The Seller has the right, without prior notice, to cancel your order if you do not pay for the Goods within 2 (two) business days when you choose to pay by bank transfer.
2.9. After placing an order, an email will be sent to the email address you provided, indicating the ordered Goods and the data you provided.
2.10. Upon receiving notification that you have made payment for the ordered Goods, the Seller undertakes to fulfill your order.
2.11. This part of the Rules (except for the provisions on leasing) also applies to the purchase of Gift Vouchers.
3. PRODUCT FEATURES AND QUALITY
3.1. The properties of the Goods are indicated in the E-store next to the description of each Product. If the Product consists of more than one part, the Product may be delivered to you unassembled/unassembled. The Seller does not provide installation/assembly, delivery services for the Product. The Seller seeks to ensure that the Products comply with the requirements set out in legal acts and are suitable for use for their intended purpose.
3.2. The photos of the Products presented in the E-store are usually only an illustrative example of the Product, therefore the Product you order may differ from the one presented in the photos or other visual material in the E-store due to the dimensions of the Product you have selected, individual components of the Product, color or other parameters.
3.3. There may be differences in shades and textures between the textile, fabric, and wood samples provided in the E-store and the Product. Please also note that if you order furniture at different times (in more than one order), the Products may be manufactured at different times, so the shades of the textile, fabric, wood, etc. may differ, as well as the dimensions and shapes may differ slightly.
3.4. When the dimensions of the Product are provided in the E-store, they are subject to an error of up to 5 cm and a discrepancy of up to 5 cm in dimensions will not be considered a discrepancy or defect in the Product. If the exact dimensions of the Product (without the specified error) are of great importance to you, please contact the Seller before placing an order.
3.5. By placing an order, you confirm that you are familiar with and understand that the color, shape or other parameters of the Goods specified in the E-store may not correspond to the actual size, shape and color of the Goods due to the characteristics or settings of the monitor or other device you use, as well as that there may be differences in shades and textures. Such differences will not be considered defects of the Goods, except in cases where the discrepancies are caused by the actions of the Seller or third parties related to it.
3.6. The Seller undertakes to deliver the Goods that correspond to the information specified in the Product Description provided in the E-store. The Seller also undertakes to provide you with the assortment and quantity of the Goods specified in the order, but is not liable in cases where the assortment or quantity of the delivered Goods is not accurate due to the fact that you have incorrectly specified the data in the order submitted to the Seller.
3.7. If, due to exceptional and important circumstances, the Seller is unable to manufacture the ordered Product or deliver the ordered Product to you, he undertakes to immediately inform you of this and offer you an analogous Product, and if you refuse to accept the analogue of the ordered Product, to immediately refund the money you paid. In this case, the Seller is exempted from liability for failure to deliver the Products.
4. DELIVERY OF GOODS
4.1. When ordering the Goods, you can choose to separately order delivery of the Goods to the address you specified or you can collect the Goods yourself at the address Drobės g. 29L, LT-45187 Kaunas, Lithuania.
4.2. Please note that the specified times for the production, dispatch or collection of the Goods are preliminary. Although we always try to fulfill the order as quickly as possible, sometimes the production or delivery of the ordered Goods may take longer due to circumstances beyond the Seller's control, a large volume of orders or the employment of delivery service providers (where applicable). In such a case, the Seller undertakes to contact you immediately and agree on the terms of delivery of the Goods.
4.3. If you choose delivery of the Goods, you must provide the exact delivery address and contact phone number for the Goods. The Seller does not provide delivery services for the Goods, and the Goods will be delivered to you by your delivery service provider.
4.4. The Goods are delivered or transferred packaged, taking into account their nature, in order to ensure that the Goods are suitable for use for their intended purpose.
4.5. The goods must be collected from the warehouse within 10 (ten) days. If this deadline is exceeded, a storage service fee will be applied at the amount determined by the Seller.
4.6. The risk of accidental loss or damage to the Goods passes to you from the moment the Goods are transferred to you or your chosen delivery service provider.
4.7. You or your duly authorized representative must be present at the delivery or collection of the Goods. When accepting the Goods, in the presence of a representative of the Seller or the delivery service provider, you must carefully inspect the packaging of the Goods and the quantity of the Goods and, if you find any damage to the packaging or that the Product(s) you ordered are missing, inform the representative of the Seller or the delivery service provider transferring the Goods to you about this, ensure that this is noted in the documents confirming the acceptance of the Goods (waybill), and record the identified defects in photographs and/or video material.
4.8. Upon receipt of the Product, you must unpack and check the Product within 5 (five) business days from the date of receipt of the Product, but no later than before the start of use or installation of the Product, i.e. whether the quality, assortment and completeness of the Product meet the terms of your order.
4.9. Gift vouchers are sent to the email address you provided, or you can pick them up at Drobės g. 29L, LT-45187 Kaunas, Lithuania.
5. EXCHANGE OR RETURN OF GOODS
5.1. Withdrawal from the contract within 14 days (applies only to consumers)
5.1.1. If you purchase from the E-store as a consumer (i.e., a natural person acting for purposes outside their business, trade, craft or profession (for consumption purposes)), except for the cases specified in clause 5.1.2 of the Rules, you have the right to return the Goods or Gift Vouchers purchased from the E-store (as long as they have not been used) within 14 (fourteen) calendar days from the date you received the Goods or Gift Voucher. You may do this without giving a reason (i.e., by exercising your right to withdraw from a distance contract granted to you by Lithuanian and European Union legislation).
5.1.2. Please note that some of the Goods sold in the E-store are manufactured according to your special instructions and choices, they are not pre-manufactured, therefore they are subject to the exception provided for in Article 6.228(10) Part 2 of the Civil Code of the Republic of Lithuania, where consumers do not have the right to withdraw from the contract specified in paragraph 5.1.1 of the Rules. Therefore, when purchasing Goods that are manufactured or assembled according to your chosen materials, parts, etc., you will not be able to withdraw from the contract and return such Goods.
5.1.3. If you withdraw from the contract, when you return the Product, it must be unused, with labels and original packaging, undamaged and in good condition. We will consider that you have fulfilled this requirement if, when testing the Product, you have only performed such actions as are necessary for the evaluation of the Product and which you would normally perform if you were to inspect the Product in a physical store, and you do not assemble/assemble or attempt to assemble/assemble the Product.
5.1.4. To exercise this right, you must notify the Seller by e-mail no later than 14 (fourteen) calendar days from the date of receipt of the Product or Gift Voucher and attach proof of purchase. You can use the sample return notification form provided here.
5.1.5. If you decide to withdraw from the contract, you must immediately and in any case no later than 14 (fourteen) calendar days from the date on which you notified the Seller of the return by e-mail, send the Goods back to the Seller at the address Drobės g. 29L, LT-45187 Kaunas, Lithuania, and in the case of a Gift Voucher, irreversibly delete the Gift Voucher and its data. The deadline will not be violated if you send the Goods before the expiration of the 14 (fourteen) day period. You must cover the costs of returning the Goods to the Seller.
5.1.6. If you withdraw from the contract, the Seller undertakes to refund to the bank account specified by you all the money you paid for the Product and its delivery to you (if applicable) no later than 14 (fourteen) calendar days from the date you notified the Seller of the return by e-mail, but not earlier than the Seller receives the returned Product (unless the Seller decides at its discretion not to wait for the returned Product).
5.1.7. Business entities and other buyers who purchase from the E-store for non-consumer purposes do not have the right to withdraw from the contract unless otherwise expressly agreed in writing with the Seller.
5.2. Goods of inadequate quality
5.2.1. The Goods are covered by a warranty provided for in the laws of the Republic of Lithuania, i.e. the Seller is liable to the consumer for any non-compliance of the Goods with the quality requirements at the time of delivery of the Goods and which becomes apparent no later than two years after delivery of the Goods. The Seller also provides a 24 (twenty-four) month warranty for the furniture body, and a 12 (twelve) month quality warranty for other furniture parts (mechanisms, upholstery, textiles, grilles, slats, etc.). More detailed information about the warranty and its conditions is provided on this E-store page .
5.2.2. If the Product purchased in the E-store is of inadequate quality, you have the right, in accordance with the procedure and within the time limits provided by law, to request that the Seller eliminate the defects of the Product free of charge or replace the Product of inadequate quality with a Product of adequate quality, and in cases provided by law, to request an appropriate price reduction or return of the Product.
5.2.3. When accepting and inspecting the Goods, you must comply with the requirements of paragraphs 4.6-4.7 of these Rules. If you believe that the Goods purchased in the E-store are of inadequate quality and you have noticed possible defects in them during operation, you must notify the Seller of this and your preferred solution no later than two months from the date of detection of the possible non-conformity by e-mail. When reporting a Goods of potentially inadequate quality, provide a detailed description of where and when the defect occurred, attach photos of the Goods and the defect and other relevant information that will help identify the defect.
5.2.4. Goods with noticeable defects or damage may not be used or installed/assembled and you must notify the Seller of all defects noticed before the installation/assembly of the Goods before the start of the installation/assembly of the Goods. The Seller is not liable for defects or damage to already installed/assembled Goods, if you or the persons who installed/assembled the Goods were able to identify those defects and inform the Seller within the terms set out in paragraphs 4.6-4.7 of the Rules after receiving the Goods or during their installation/assembly.
5.2.5. After purchasing the Product, you must install/assemble it in accordance with the installation/assembly instructions for that Product, if they are required (some furniture is delivered fully assembled, or it is obvious how the furniture parts fit together), and maintain it in accordance with its care instructions and recommendations, which may be provided in the E-store, as well as delivered to you together with the Product or referenced in the information attached to the Product. In the absence of specific care instructions for the Product, you and persons acting on your behalf or in your interests must follow the general requirements applicable to such type of Products. FURNITURE USE AND CARE INSTRUCTIONS
5.2.6. The Seller is not liable for defects, damage, damages or other shortcomings of the Goods that have arisen due to the fact that you or persons acting on your behalf or in your interests stored, operated, installed or otherwise used the Goods without following the Product description or maintenance or installation/assembly instructions provided in the E-store.
5.2.7. The Buyer's rights related to Goods of inadequate quality are implemented in accordance with the procedure provided for in Articles 6.364(1)-6.364(3) of the Civil Code of the Republic of Lithuania.
5.2.8. If you fail to comply with the requirements of these Rules, the Seller will have the right not to accept any subsequent claims from you regarding non-compliance of the Goods with the terms of the order.
5.2.9. Discounted display goods and other Goods discounted due to quality defects and Goods whose defects/flaws have been discussed with you in advance are not covered by the quality guarantee, unless the Seller specifies otherwise.
6. GIFT COUPONS
6.1. Gift vouchers are valid for the period specified in them. The recipient of the Gift voucher must use the Gift voucher in the E-shop or in the Seller's physical store, that is, pay for the Goods offered by the Seller with the Gift voucher, within the period specified in the Gift voucher. If the Gift voucher is not used within the period specified in it, the specified period is not extended, the Gift voucher becomes invalid, and the money paid for the Gift voucher is not refunded.
7. INTELLECTUAL PROPERTY
7.1. Trademarks and other signs used to identify the Goods or Gift Vouchers belong to the Seller and/or other persons and are protected by law. All intellectual property rights to the Goods and Gift Vouchers and their individual parts also belong to the Seller and/or other persons.
7.2. The trademarks and logos used in the E-store, the domain name, the E-store itself and the website on which it is hosted, as well as all their individual elements, including texts, photographs, drawings and all materials contained in the E-store and the website, the presentation, image and design of any page of the E-store or website and all intellectual property rights to them belong exclusively to the Seller and/or other persons. You undertake not to copy, modify or otherwise use these intellectual property objects without the separate written consent of the rights holder.
8. RESPONSIBILITY
8.1. The Seller's responsibility for the quality and delivery of the Goods is established by applicable law.
8.2. The Seller is exempted from any liability in cases where losses arise due to the fact that you, disregarding the Seller's recommendations and your obligations, did not familiarize yourself with these Rules or the installation or maintenance instructions for the Goods, although you were given such an opportunity.
8.3. You must provide the Seller with all correct and complete information requested. You are responsible for providing the correct delivery address for the Goods.
8.4. You are responsible for the security of your username, password or other data that allows you to log in to the E-store. However, if you notice that someone is using your username and password in an unauthorized manner, please contact the Seller immediately.
8.5. If the E-Store contains links to the websites of other companies, institutions, organizations or individuals, the Seller is not responsible for the information contained there or the activities carried out there, does not supervise or control those websites and does not represent those companies and individuals.
9. CHANGES AND TERMINATION
9.1. The Seller may change these Rules from time to time. The latest (current) version of the Rules will always be visible and accessible in the E-store. Before confirming an order, you must familiarize yourself with the version of the Rules in force at that time. The version of the Rules that was in force at the time of confirmation of such order will apply to each order.
9.2. The Seller shall have the right to discontinue (terminate) the operations of the E-store at any time. Such termination shall not affect the purchase and sale contracts in force at that time.
10. OTHER CONDITIONS
10.1. These Rules and any purchase and sale agreement are concluded and must be interpreted in accordance with the laws of the Republic of Lithuania.
10.2. Any disputes, disagreements or claims arising from or related to these Rules or a separate purchase and sale agreement, as well as issues of their violation, termination or validity, shall be resolved in the courts of the Republic of Lithuania in accordance with the procedure established by the laws of the Republic of Lithuania. The entity for out-of-court settlement of consumer disputes, which is competent to resolve consumer disputes arising from these Rules, is the State Consumer Rights Protection Service (address: A. Goštauto g. 12, LT-01108 Vilnius, tel. (8 5) 262 6751, e-mail tarnyba@vvtat.lt; website address: https://www.vvtat.lt), a complaint may also be submitted via the electronic dispute resolution platform https://ec.europa.eu/odr/.
10.3. All warnings or other notifications related to purchases in the E-store and these Rules will be provided by e-mail (sent to the Seller - to the e-mail address specified at the beginning of the Rules, sent to you - to the e-mail address provided during the order or by contacting the phone number provided).
10.4. If any provision of these Rules is or becomes invalid in whole or in part, this shall not affect the validity of the remaining provisions.
Rules updated on January 16, 2025.
PURCHASE IN A PHYSICAL STORE
RULES
1. GENERAL PROVISIONS
1.1. These rules for purchasing in a physical store (hereinafter referred to as the Rules) constitute an agreement between UAB “BRANDAS”, legal entity code 302531629, VAT number LT100005542411, registered office address Drobės g. 29L, LT-45187 Kaunas, Lithuania (hereinafter referred to as the Seller) and the person purchasing furniture, accessories and other goods (hereinafter referred to as the Goods) or gift vouchers (hereinafter referred to as the Gift Vouchers) offered in the store operated by the Seller, located at the address Drobės g. 29L, LT-45187 Kaunas, Lithuania (hereinafter referred to as the Store).
1.2. You can contact the Seller at the following contacts:
Phone: +37067670609
Email: info@brandas.eu
Address: Drobės St. 29L, LT-45187 Kaunas, Lithuania
1.3. You are entitled to purchase from the Store only if you are legally able to form a binding contract with the Seller under applicable law, and only if you comply with these Terms and Conditions and applicable law. If you are under 18 years of age, you may purchase from the Store only with the consent of your parents or other legal representatives.
1.4. By ordering Goods in the Store and making a payment (by paying the price of the Goods or an advance payment), you confirm that you are a person aged 18 or over or have the consent of your parents or other legal representatives, and that you agree to these Rules and have read the Privacy Policy .
2. PURCHASE IN STORE
2.1. When the selected Product is in the Seller's warehouse, you must pay 100% of the Product price when ordering it. If the Product is not in the Seller's warehouse, the required advance payment amount is from 50% of the final Product price.
2.2. The price of the Product indicated in the Store may change depending on the details of the order (Product) you have selected. The Seller's representative, after coordinating the details and terms of the order with you, will provide final information about the ordered Products and the final price of the Products.
2.3. You can pay for the Goods by bank card, cash, transfer, using Inbank leasing services in installments or other methods specified by the Seller. If you choose to pay by Inbank leasing, the payment will be made through the e.mokilizingas.lt system, with the help of which a consumer credit agreement will be concluded between you and Inbank, and the Seller will not participate in this process.
2.4. Your order for Goods in the Store is considered to have been placed from the moment it is received and confirmed by the Seller, and in the case provided for in clause 2.2 of these Rules – from the moment the Seller provides you with final information about the Goods being ordered. At the same time, in such a case, it is considered that a contract has been concluded between you and the Seller. However, the Seller is obliged to perform such a contract only from the moment the Seller receives the price of the Goods or the advance payment, depending on the situation.
2.5. The Seller has the right, without prior notice, to cancel your order if you do not pay for the Goods within 2 (two) business days when you choose to pay by bank transfer.
2.6. After placing an order, an email will be sent to the email address you provided, indicating the ordered Goods and the data you provided.
2.7. This part of the Rules (except for the provisions on leasing) also applies to the purchase of Gift Vouchers.
3. PRODUCT FEATURES AND QUALITY
3.1. The properties of the Goods are indicated in the Store next to the description of each Product or otherwise provided by the Seller. If the Product consists of more than one part, the Product may be transferred to you unassembled/unassembled. The Seller does not provide installation/assembly, delivery services for the Product. The Seller seeks to ensure that the Goods comply with the requirements set out in legal acts and are suitable for use for their intended purpose.
3.2. The photos of the Goods provided by the Seller or the Goods in the Store's display are usually only an illustrative example of the Goods, therefore the Goods you order may differ from those presented in the photos, other video material or in the Store's display due to the dimensions of the Goods you have selected, individual components of the Goods, color or other parameters.
3.3. There may be differences in shades and textures between the samples of textiles, fabrics, and wood provided by the Seller and the Product. Please also note that if you order furniture at different times (in more than one order), the Products may be manufactured at different times, so the shades of textiles, fabrics, wood, etc. may differ, as well as slightly different dimensions and shapes.
3.4. When the Seller provides the dimensions of the Product, they are subject to an error of up to 5 cm and a discrepancy of up to 5 cm in dimensions will not be considered a discrepancy or defect in the Product. If the exact dimensions of the Product (without the specified error) are of great importance to you, please contact the Seller before placing an order.
3.5. By placing an order, you confirm that you are familiar with and understand that the color, shape or other parameters of the Goods may not correspond to the actual size, shape and color of the Goods due to the photos or the characteristics or settings of the device used, as well as that there may be differences in shades and textures. Such differences will not be considered defects of the Goods, except in cases where the discrepancies are caused by the actions of the Seller or third parties related to it.
3.6. The Seller undertakes to deliver the Goods that correspond to the information specified in the Product Description provided by the Seller. The Seller also undertakes to provide you with the assortment and quantity of the Goods specified in the order, but is not liable in cases where the assortment or quantity of the delivered Goods is not accurate due to the fact that you have incorrectly specified the data in the order submitted to the Seller.
3.7. If, due to exceptional and important circumstances, the Seller is unable to manufacture the ordered Product or deliver the ordered Product to you, he undertakes to immediately inform you of this and offer you an analogous Product, and if you refuse to accept the analogue of the ordered Product, to immediately refund the money you paid. In this case, the Seller is exempted from liability for failure to deliver the Products.
4. DELIVERY OF GOODS
4.1. When ordering the Goods, you can choose to separately order delivery of the Goods to the address you specified or you can pick up the Goods yourself at the Store, at Drobės g. 29L, LT-45187 Kaunas, Lithuania.
4.2. Please note that the specified times for the production, dispatch or collection of the Goods are preliminary. Although we always try to fulfill the order as quickly as possible, sometimes the production or delivery of the ordered Goods may take longer due to circumstances beyond the Seller's control, a large volume of orders or the employment of delivery service providers (where applicable). In such a case, the Seller undertakes to contact you immediately and agree on the terms of delivery of the Goods.
4.3. If you choose delivery of the Goods, you must provide the exact delivery address and contact phone number for the Goods. The Seller does not provide delivery services for the Goods, and the Goods will be delivered to you by your delivery service provider.
4.4. The Goods are delivered or transferred packaged, taking into account their nature, in order to ensure that the Goods are suitable for use for their intended purpose.
4.5. The goods must be collected from the warehouse within 10 (ten) days. If this deadline is exceeded, a storage service fee will be applied at the amount determined by the Seller.
4.6. The risk of accidental loss or damage to the Goods passes to you from the moment the Goods are transferred to you or your chosen delivery service provider.
4.7. You or your duly authorized representative must be present at the delivery or collection of the Goods. When accepting the Goods, in the presence of a representative of the Seller or the delivery service provider, you must carefully inspect the packaging of the Goods and the quantity of the Goods and, if you find any damage to the packaging or that the Product(s) you ordered are missing, inform the representative of the Seller or the delivery service provider transferring the Goods to you about this, ensure that this is noted in the documents confirming the acceptance of the Goods (waybill), and record the identified defects in photographs and/or video material.
4.8. Upon receipt of the Product, you must unpack and check the Product within 5 (five) business days from the date of receipt of the Product, but no later than before the start of use or installation of the Product, i.e. whether the quality, assortment and completeness of the Product meet the terms of your order.
4.9. Gift vouchers are sent to the email address you provided, or you can pick them up at the Store at Drobės g. 29L, LT-45187 Kaunas, Lithuania.
5. EXCHANGE OR RETURN OF GOODS
5.1. Exchange or return of quality goods
5.1.1. High-quality furniture and lighting, bedding, as well as reproductions and other printing industry products and other Goods provided for in legal acts are not exchangeable or returnable, unless otherwise agreed with the Seller.
5.1.2. If you wish to return or exchange Goods or Gift Vouchers purchased in the Store other than those specified in clause 5.1.1 of these Rules, you may do so within 14 (fourteen) days from the date of delivery of the Goods or Gift Voucher (if it has not been used). When exchanging or returning the Goods, they must be unused, unassembled/unassembled or not attempted to be assembled/assembled, with labels and in the original packaging, undamaged and in good condition.
5.1.3. To exchange or return a Product or Gift Coupon, you must provide a cash register receipt, an invoice issued to you by the Seller, a payment card statement or other document confirming the purchase of the Product or Gift Coupon in the Store, you must also indicate the reason for the exchange or return and fill out/sign the application or other document provided by the Seller.
5.2. Goods of inadequate quality
5.2.1. The Goods are covered by a warranty provided for in the laws of the Republic of Lithuania, i.e. the Seller is liable to the consumer for any non-compliance of the Goods with the quality requirements at the time of delivery of the Goods and which becomes apparent no later than two years after delivery of the Goods. The Seller also provides a 24 (twenty-four) month warranty for the furniture body, and a 12 (twelve) month quality warranty for other furniture parts (mechanisms, upholstery, textiles, grilles, slats, etc.). More detailed information about the warranty and its terms is provided on this page of the Seller's website .
5.2.2. If the Product purchased in the Store is of inadequate quality, you have the right, in accordance with the procedure and within the time limits provided for by law, to request that the Seller eliminate the defects of the Product free of charge or replace the Product of inadequate quality with a Product of adequate quality, and in cases provided for by law, to request an appropriate price reduction or return of the Product.
5.2.3. When accepting and inspecting the Goods, you must comply with the requirements of paragraphs 4.7-4.8 of these Rules. If you believe that the Goods purchased in the Store are of inadequate quality and you have noticed possible defects in them during operation, you must notify the Seller of this and your preferred solution no later than two months from the date of detection of the possible non-conformity by e-mail. When reporting a Goods of potentially inadequate quality, provide a detailed description of where and when the defect occurred, attach photos of the Goods and the defect and other relevant information that will help identify the defect.
5.2.4. Goods with noticeable defects or damage may not be used or installed/assembled and you must notify the Seller of all defects noticed before the installation/assembly of the Goods before the start of the installation/assembly of the Goods. The Seller is not liable for defects or damage to already installed/assembled Goods, if you or the persons who installed/assembled the Goods were able to identify those defects and inform the Seller within the deadlines set out in paragraphs 4.7-4.8 of the Rules after receiving the Goods or during their installation/assembly.
5.2.5. After purchasing the Product, you must install/assemble it in accordance with the installation/assembly instructions for that Product, if they are required (some furniture is delivered fully assembled, or it is obvious how the furniture parts fit together), and maintain it in accordance with its care instructions and recommendations, which may be provided on the Seller's website, as well as delivered to you together with the Product or referenced in the information attached to the Product. In the absence of specific care instructions for the Product, you and persons acting on your behalf or in your interests must follow the general requirements applicable to such type of Products. FURNITURE USE AND CARE INSTRUCTIONS
5.2.6. The Seller is not liable for defects, damage, damages or other shortcomings of the Goods that have arisen due to the fact that you or persons acting on your behalf or in your interests stored, operated, installed or otherwise used the Goods without following the description of the Goods or the maintenance or installation/assembly instructions provided by the Seller or the manufacturer of the Goods.
5.2.7. The Buyer's rights related to Goods of inadequate quality are implemented in accordance with the procedure provided for in Articles 6.364(1)-6.364(3) of the Civil Code of the Republic of Lithuania.
5.2.8. If you fail to comply with the requirements of these Rules, the Seller will have the right not to accept any subsequent claims from you regarding non-compliance of the Goods with the terms of the order.
5.2.9. Discounted display Goods and other Goods discounted due to quality defects and Goods whose defects/flaws have been discussed with you in advance are not covered by the quality guarantee, unless the Seller specifies otherwise.
6. GIFT COUPONS
6.1. Gift vouchers are valid for the period specified in them. The recipient of the Gift voucher must use the Gift voucher in the Store or in the Seller's online store, i.e. pay for the Goods offered by the Seller with the Gift voucher, within the period specified in the Gift voucher. If the Gift voucher is not used within the period specified in it, the specified period is not extended, the Gift voucher becomes invalid, and the money paid for the Gift voucher is not refunded.
7. INTELLECTUAL PROPERTY
7.1. Trademarks and other signs used to identify the Goods or Gift Vouchers or used in the Store or the Seller's online store belong to the Seller and/or other persons and are protected by law. All intellectual property rights to the Goods and Gift Vouchers and their individual parts also belong to the Seller and/or other persons.
7.2. You agree not to copy, modify or otherwise use these intellectual property objects without the separate written consent of the rights holder.
8. RESPONSIBILITY
8.1. The Seller's responsibility for the quality and delivery of the Goods is established by applicable law.
8.2. The Seller is exempted from any liability in cases where losses arise due to the fact that you, disregarding the Seller's recommendations and your obligations, did not familiarize yourself with these Rules or the installation or maintenance instructions for the Goods, although you were given such an opportunity.
8.3. You must provide the Seller with all correct and complete information requested. You are responsible for providing the correct delivery address for the Goods.
9. CHANGES AND TERMINATION
9.1. The Seller may change these Rules from time to time. The latest (current) version of the Rules will always be visible and accessible on the Seller's website. Before paying for an order, you must familiarize yourself with the version of the Rules in force at that time. The version of the Rules that was in force at the time of payment or advance payment for such order will apply to each order.
9.2. The Seller shall have the right to discontinue (terminate) the Store's operations at any time. Such termination shall not affect any purchase and sale agreements in force at that time.
10. OTHER CONDITIONS
10.1. These Rules and any purchase and sale agreement are concluded and must be interpreted in accordance with the laws of the Republic of Lithuania.
10.2. Any disputes, disagreements or claims arising from or related to these Rules or a separate purchase and sale agreement, as well as issues of their violation, termination or validity, shall be resolved in the courts of the Republic of Lithuania in accordance with the procedure established by the laws of the Republic of Lithuania. The entity for out-of-court settlement of consumer disputes, which is competent to resolve consumer disputes arising from these Rules, is the State Consumer Rights Protection Service (address: A. Goštauto g. 12, LT-01108 Vilnius, tel. (8 5) 262 6751, e-mail tarnyba@vvtat.lt; website address: https://www.vvtat.lt), a complaint may also be submitted via the electronic dispute resolution platform https://ec.europa.eu/odr/.
10.3. All warnings or other notifications related to purchases in the Store and these Rules will be provided by e-mail (sent to the Seller at the e-mail address specified at the beginning of the Rules, sent to you at the e-mail address provided during the order or by contacting the phone number provided).
10.4. If any provision of these Rules is or becomes invalid in whole or in part, this shall not affect the validity of the remaining provisions.
Rules updated on January 16, 2025.